Frequently asked questions

Website FAQ

Upon checkout, your individual discounts will be applied and reflected on your order confirmation. For pricing inquiries before placing an order online, please email us at info@yobio.com with your customer ID.

For orders exceeding 1,000 €, you may request a personalized quote upon adding items to your cart. Upon processing by our customer service team, you'll receive email notification. You can review, accept, or decline the quote in your online account. Expired quotes are automatically removed.

Orders and Delivery FAQ

The easiest method to place orders is through our online store. Alternatively, orders can be sent via email to info@yobio.com.

If the item is available in our inventory, we promptly ship it via UPS Express Saver for next-day delivery. Due to our extensive product range of approximately 10,000 items, we may not stock all products. In such cases, we will arrange the shipment from our suppliers after receiving your order. Our suppliers typically ship on Fridays, with delivery to your address expected the following week or two.

If you cancel before shipping, no charges apply. Once shipped, a 25% processing fee applies. Additional fees may apply for return shipments.